Last updated: September 1 2024
At Avolites (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our e-learning platform and services.
1. Information We Collect
1.1. Personal Information:
- Name
- Email address
- Billing address
- Payment information
- Phone number (optional)
- Job title and company (optional)
1.2. Account Information:
- Username
- Password (encrypted)
1.3. Usage Data:
- Courses accessed and completed
- Quiz and assessment results
- Time spent on platform
- IP address and device information
2. How We Use Your Information
We use your personal information to:
2.1. Provide and maintain our e-learning services
2.2. Process payments and fulfill orders
2.3. Send administrative information, such as updates to our terms or policy
2.4. Respond to customer service requests and support needs
2.5. Personalize user experience and improve our platform
2.6. Analyze usage patterns to enhance our offerings
2.7. Prevent fraudulent transactions and monitor against theft
2.8. Comply with legal obligations
3. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Sharing Your Information
5.1. We do not sell your personal information to third parties.
5.2. We may share your information with:
- Service providers who assist us in operating our platform (e.g., payment processors, hosting services)
- Law enforcement or other governmental agencies, if required by law
- Other parties, with your consent or at your direction
6. Your Rights
Under UK data protection laws, you have the right to:
6.1. Access your personal information
6.2. Correct inaccurate or incomplete information
6.3. Request deletion of your personal information
6.4. Object to or restrict processing of your information
6.5. Request transfer of your information
6.6. Withdraw consent at any time, where processing is based on consent
To exercise these rights, please contact us using the information provided in Section 11.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can control cookies through your browser settings and other tools. View our Cookie Policy for more information.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at [training_group@avolites.com].
12. Data Protection Officer You can contact our Data Protection Officer at [training_group@avolites.com].
13. Complaints
If you have a complaint about our use of your personal information, you have the right to complain to the Information Commissioner’s Office (ICO). However, we would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.
14. International Data Transfers
While we primarily operate in the UK, we may transfer your personal information to countries outside the UK and European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.
15. Future Changes
While we currently do not share personal information outside of Avolites (except as noted in Section 5), we reserve the right to do so in the future if it becomes necessary for the operation and improvement of our services. Any such changes will be reflected in updates to this Privacy Policy, and we will obtain your consent where required by applicable law.
By using our e-learning platform, you agree to the terms outlined in this Privacy Policy